Terms of Service

1. The Service

Delatte Reviews provides managed Google Business Profile services to local businesses ("Service"). Every plan includes:

• Monitoring your Google Business Profile for new reviews
• Generating personalized response drafts in your business's voice
• Posting responses to your Google Business Profile within 24 hours
• Monthly performance reporting

The Full Profile Management plan also includes:

• Google AI Answer Optimization: when customers ask Google about your business, its AI answers from your profile, reviews and website, so we keep your profile information accurate and current, answer every review in your voice, and post regularly
• Google Posts and photos on your profile, written from facts you approve
• Competitor map-pack tracking in your monthly report

Google decides what its AI says about your business. We keep the information it reads accurate and current; we do not control, and cannot guarantee, what Google's AI answers.

The Service requires you to add Delatte Reviews as a Manager on your Google Business Profile, granting us permission to read and respond to reviews on your behalf and, on the Full Profile Management plan, to keep your profile information current and to publish posts and photos.

In your first two weeks we reply to every review on your profile that has not been answered yet, on either agreement.

2. Eligibility

To use the Service, you must:

• Be at least 18 years old
• Own or be authorized to act on behalf of the business you're enrolling
• Have a valid Google Business Profile in good standing
• Provide accurate and complete information during signup
• Have the authority to grant us Manager access to your Google Business Profile

3. Account and Subscription

Account Creation

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Subscription Pricing

Prices are per business location per month, and every location on your account is priced at the same band (1–2, 3–9, 10–24, or 25 or more). Your per-location price is set by the number of locations billed: the live locations on your account, or, during a 12-month agreement, the number of locations you signed for if that is more. It is recalculated on your next billing date. The Review Response plan is $249.99, $199.99, $174.99 or $149.99 per location per month at those bands. The Full Profile Management plan is $399.99, $329.99, $289.99 or $249.99 per location per month at those bands. Specific pricing for your account is stated on your signed agreement.

Your Agreement

You choose one of two agreements when you sign: a 12-month agreement or a month-to-month agreement. The one you choose, and its start date, are stated on your signed agreement.

12-Month Agreement

A 12-month agreement runs for 12 monthly billing periods from your first billing date. It cannot be ended during the 12 months, except under the fair-exit clause in Ending Your Service. We never charge the remaining months as a single sum.

During the 12 months, each monthly bill covers at least the number of locations you signed for, at the plan and per-location price on your signed agreement, even if fewer of them are live. You may add locations at any time: the onboarding fee is waived for them too, and adding them does not change the date the 12 months end. Your per-location prices are locked for the 12 months.

After the 12th period, your agreement continues month to month, as described below. It never renews as another 12-month agreement.

Month-to-Month Agreement

A month-to-month agreement has no term. It continues from one billing period to the next until you end it as described under Ending Your Service.

Onboarding Fee

On a 12-month agreement, the onboarding fee is waived, for your first locations and for any location you add during the 12 months.

On a month-to-month agreement, locations are onboarded in batches. The onboarding fee for your first batch is $300 for its first location and $99 for each additional location in it; each later batch is $99 per location. The onboarding fee for your first batch is due at signing, with your first month. The onboarding fee is non-refundable, because it pays for setup work done at the start: the onboarding call, setting up how your replies sound and your business facts, and answering your past reviews.

Billing

Subscriptions are billed monthly in advance through Stripe. Your first month is due at signing. After your first month, you are billed only for live locations; a location becomes live when its onboarding is complete. On a 12-month agreement, during the 12 months each monthly bill covers at least the number of locations you signed for (see 12-Month Agreement). By signing, you authorize us to charge your bank account by ACH each billing period until your service ends as described under Ending Your Service.

Ending Your Service

You can end a month-to-month agreement with notice at least 30 days before your next billing date. To give notice, email derek@delattereviews.com; notice is effective the day we receive it. When your notice takes effect at a billing date, that billing date is not charged, and your service ends when the period you have already paid for runs out. Notice given less than 30 days before your next billing date takes effect at the billing date after it, so that next billing date is still charged.

You cannot end a 12-month agreement during the 12 months. Notice given during the 12 months does not end it: service and monthly billing continue until the 12 months are over. To stop at the end of the 12 months, give notice at least 30 days before they end; otherwise your agreement continues month to month after month 12. The only early exit is the fair-exit clause: if we fail to provide the service and don't fix it within 30 days of written notice, you may end the agreement. We never charge the remaining months as a single sum.

For example, if your billing date is the 15th of each month:

• Notice received on March 16 is 30 days before April 15. Your March 15 payment is your last, and your service ends on April 15.
• Notice received on March 20 is 26 days before April 15. April 15 is still charged, and your service ends on May 15.
• On a 12-month agreement that began on January 15, notice received in May does not end it: your December 15 payment is your last, and your service ends on the following January 15. Notice received on that January 5, 10 days before the 12 months end, means one more month: that January 15 is charged, and your service ends on February 15.

If we fail to provide the service and don't fix it within 30 days of written notice, you may end the agreement.

We do not provide refunds for partial months unless required by law.

Failed Payments

If a payment fails, we will notify you and attempt to charge again. If payment is not received within 14 days, we may suspend or terminate your account.

Price Changes

On a 12-month agreement, your prices are locked for the 12 months: the per-location prices on your signed agreement do not change during that time. On a month-to-month agreement, and after the 12 months on a 12-month agreement, we may change subscription pricing with at least 30 days' written notice to your account email. Continued use after a price change constitutes acceptance.

4. Your Responsibilities

You agree to:

• Provide accurate information about your business
• Grant and maintain Manager access on your Google Business Profile
• Participate in onboarding, including providing tone profile information
• Comply with Google Business Profile policies and applicable laws
• Notify us promptly of any concerns with our responses
• Pay all fees owed under your subscription
• Use the Service only for legitimate business purposes

You are responsible for ensuring that your underlying business operations and your Google Business Profile content comply with Google's policies and applicable laws.

5. Our Responsibilities

We agree to:

• Monitor your Google Business Profile for new reviews
• Generate personalized response drafts in your business's voice
• Post responses to Google within 24 hours of new review notifications
• Maintain reasonable quality standards on all responses
• Maintain the confidentiality of your business information
• Notify you of any significant service interruptions
• Provide monthly performance reports

We do not guarantee specific business outcomes, including (but not limited to):

• Specific improvements in Google search ranking
• Specific increases in customer bookings or revenue
• Specific star rating improvements
• Specific review volume increases

Many factors affect online reputation and search ranking that are outside our control.

6. Content and Intellectual Property

Your Content

You retain ownership of all content you provide to us, including business information, tone profile, and any specific guidance you give us. By providing this content, you grant us a non-exclusive license to use it for the purpose of providing the Service.

Our Content

The Service, including software, design, and content created by us, is owned by DELATTE MARKETING LLC and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without permission.

Review Responses

Responses we post on your behalf become part of your Google Business Profile and are owned and controlled by you and Google (subject to Google's terms). You have full authority to edit, delete, or modify any response we post.

7. AI-Generated Content

The Service uses artificial intelligence to generate response drafts. You understand and acknowledge that:

• AI-generated content is reviewed for quality but is not guaranteed to be free of errors
• We use AI models from Anthropic and other providers; AI capabilities may change over time
• We will not knowingly post responses that contain false statements, defamatory content, or content that violates Google's policies
• If you find any posted response unsatisfactory, you may request edits or removal, and we will respond within 24 hours

8. Limitations of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" and "as available" without warranties of any kind
• We do not warrant that the Service will be uninterrupted, error-free, or completely secure
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim

Some jurisdictions do not allow these limitations, so they may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless DELATTE MARKETING LLC from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Your use of the Service
• Content you provide to us, including business information and tone preferences

10. Termination

By You

You may end your service as described under Ending Your Service in section 3, including if we fail to provide the service. Removing us as a Manager from your Google Business Profile stops our work but does not end billing: billing continues until your notice takes effect, which on a 12-month agreement is not before the 12 months end.

By Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay subscription fees after appropriate notice
• We are required to do so by law
• Continued service would expose us to legal or operational risk

Effect of Termination

Upon termination:

• We will stop posting new responses
• You should remove us as a Manager from your Google Business Profile
• We will retain your information per our Privacy Policy
• Any outstanding fees remain due

11. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice of material changes that affect your subscription.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website with a new "Last Updated" date
• Sending an email to your account email address for material changes

Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Louisiana, United States, without regard to its conflict of laws provisions. Any disputes shall be resolved in the state or federal courts located in Jefferson Parish, Louisiana.

14. Dispute Resolution

Before filing any legal claim, you agree to first attempt to resolve disputes informally by contacting us at derek@delattereviews.com. We will attempt to respond within 14 days. If the dispute cannot be resolved informally, you may pursue legal remedies subject to the limitations in these Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, your signed Services Agreement, and our Privacy Policy constitute the entire agreement between you and DELATTE MARKETING LLC regarding the Service.

17. Contact Us

If you have questions about these Terms, contact us: